Returns

We hope you’re happy with your order, but if something isn’t quite right, you can return it within 30 days of purchase for a refund.

To be eligible for a return, the item must be sent back in the same condition it was received.

Return Conditions

To be eligible for a refund, returned items must:

  • be returned within 30 days of purchase
  • be in the same condition as received
  • not be damaged, altered or washed after delivery

If an item is returned in a different condition to how it was sent, we reserve the right to refuse the refund.

UK Shipping

Customers are responsible for the cost of return postage.

We recommend sending returns using a tracked service, as we cannot be held responsible for items that are lost in transit.

Return shipping costs are non-refundable.

Return Shipping

We plan to offer international shipping soon.

If you’re based outside the UK and are interested in an item, feel free to get in touch and we’ll do our best to help.

Refunds

Once your returned item has been received and inspected, we aim to process your refund within 3–5 working days.

If your return is approved, the refund will be issued to your original payment method. Please note that it may take additional time for the funds to appear in your account, depending on your payment provider.

We will notify you once your return has been processed.

Need To Start A Return?

To arrange a return, please contact us at:

daniel@brasshanger.co.uk

Please include your order number and the reason for the return in your message.