FAQs

About Our Clothing

Are all of your items authentic?

Yes. Every item we sell is carefully checked before it is listed. We only sell genuine vintage and preloved clothing from trusted brands, so you can shop with confidence.

What condition are the items in?

All of our clothing is preloved, so you should expect some signs of wear. Any noticeable flaws, marks or defects are clearly photographed and mentioned in the product description, so you know exactly what you're buying.

Are your clothes vintage or preloved?

We specialise in both vintage and preloved clothing. Our collection includes everything from true vintage pieces to more modern second-hand items from well-known brands. Every item is individually selected for its quality, style and condition.

Will I receive the exact item shown in the photos?

Yes. Every listing features the exact item you will receive. We don't use stock images, so what you see in the photos is exactly what will arrive at your door.

Do you wash or clean the clothing before selling it?

Yes. Every item is inspected and prepared before it is listed. While we recommend washing any clothing before wearing it, we make every effort to ensure each item arrives in clean, ready-to-wear condition.

Sizing & Fit

How do I know if an item will fit me?

We provide measurements on every listing to help you find the right fit. As sizing can vary between brands and across different decades, we recommend comparing the measurements with a similar item you already own rather than relying on the size label alone.

Why doesn't the size on the label match modern sizing?

Vintage and even some modern brands can fit differently from today's sizing standards. For this reason, we include measurements with every item so you can make the most accurate comparison before ordering.

Can I request extra measurements?

Of course. If you'd like any additional measurements or have a question about the fit of an item, just get in touch before placing your order and we'll be happy to help.

Orders & Shipping

When will my order arrive?

We dispatch all of our orders the same day if purchased before 1pm. You'll receive tracking details once your order has been sent. For full information on delivery times, shipping costs and international delivery, please visit our Shipping Information page.

Returns & Refunds

Can I return an item if it doesn't fit?

Yes. We understand that buying clothing online can be difficult, so we offer returns if an item isn't quite right. For full details on our returns policy, eligibility and how to start a return, please visit our Returns page.

Contact & Support

How can I get in touch?

If you have any questions before or after placing an order, we'd love to hear from you. Simply visit our Contact page and we'll get back to you as soon as possible.